CHAS Health | Spokane, WA July 2019 – Present
Systems Engineer | February 2023 – Present
Systems engineering and infrastructure development, implementing and maintaining various on-premises and cloud solutions.
Tasks & Accomplishments
- Deploy and maintain servers and hypervisor infrastructure
- Manage cloud infrastructure for offsite operations, including cloud backup, SQL and PostgreSQL databases, and virtual networking
- Research and implement new technologies and software to meet organizational needs
- Deployed and configured Azure resources to run custom applications on Container Apps and App Service, including AI model deployments, database infrastructure, access control, and scaling
- Designed and implemented an Azure DevOps workflow to deploy and maintain Azure resources via Bicep templates
- Outlined AI usage practices and set up a dedicated development environment via Azure Virtual Desktop
Service Desk Technician II | November 2020 – February 2023
Technical support and process development within the IT help desk for a multi-clinic medical organization. Began as Service Desk Technician I and was promoted in May 2022.
Tasks & Accomplishments
- Managed identity and endpoints across the Microsoft ecosystem
- Implemented and maintained solutions for integrating medical and other equipment into IT infrastructure
- Provided technical support by phone and in person
- Supported migration of endpoint management to Microsoft Intune for over 2,000 devices
- Overhauled the IT purchasing process via automation tools to improve efficiency and standardize procedures
IT Intern | July 2019 – November 2020
Provided support and learned alongside the IT help desk team. Main responsibilities included deploying computers, managing inventory, and troubleshooting technical issues.